Find answers to the most frequently asked questions here…

We work on ‘Dynamic Pricing’ which means that ticket prices fluctuate based on demand. If an event is super popular you’ll notice that the price can be higher than the original face value. It’s the same principle that Airlines and trains work on. Although you may pay a little more for high demand events, you’ll also find that you can pick up tickets for less than face value at times if there is a surplus of stock.

That depends on your ticket type. When you buy your tickets we will always state what type of ticket you are buying. There are a few options… Mobile tickets, E-tickets or Paper tickets. All of which you’ll be notified when they are either transferred, uploaded or sent out to you. So you’ll always be kept updated on delivery of your tickets!

Tickets can be delivered anytime from the same day you purchase them, up to a few days before the event. It is down to the promoters and when they finalise all the details and release the tickets and therefore it is out of our hands. We will of course notify you as soon as they are available and inform you how to download/retrieve your tickets. It’s not unusual for tickets to be ‘delayed’ release and therefore it’s getting more common for tickets to not be delivered until around 1 week to 2 days before a show. We do guarantee that your tickets will be delivered in plenty of time for you to attend your event of course.

Your order will be set to processing as soon as you complete your payment. Don’t worry, this does not mean your order hasn’t been successful, your tickets are secured once your order is set to ‘processing’. Your order will remain as processing until we deliver your tickets, when it will change to ‘Completed’

We pride ourselves on customer care and satisfaction. It’s why we protect every purchase with our seller guarantee. We guarantee that your tickets will be valid for entry on the night and you will gain entry to your event. Most events do not require the lead booker to attend, and there will be no ID checks taking place. However on some occasions the promoter can set restrictions that require you to bring ID to match the name on your tickets. In these cases, your tickets will display the name that you booked the tickets under, so ensure you have matching ID to your booking details to gain entry.

We don’t want to restrict you when it comes to paying for your tickets. We allow you to use PayPal, Google/Apple Payment or Credit/Debit card. We use Stripe to process card payments securely. PayPal also allows you to split the cost of your purchase over 3 payments.

Your order confirmation email can take up to 12 hours to arrive. However it is usually within minutes. It’s probably nothing to worry about, if you landed on the confirmation page when you checked out and the payment has cleared from your bank then your order has most likely gone through. If you’ve not received a confirmation email after 12 hours and want to make sure feel free to get in touch with us on our ‘contact’ page.

We offer a marketplace for fans to sell and buy tickets. When you purchase tickets we also have a duty to the seller as well as you, the buyer. Therefore unfortunately we can only offer refunds in cases where the event is totally cancelled. If your event is postponed, or changed to a new venue for example, rest assured your tickets will remain valid for the new date/venue and your order will remain open.