Terms and Conditions


These terms & conditions set out the terms between you, The Ticket Room User, and us, The Ticket Room (SeatSurfer Limited) and owner of the website, www.theticketroom.co.uk.

Your use of this website and any service contained within constitutes acceptance of these terms & conditions in full.

You should not use this website if you do not accept with these terms & conditions in full.


You provide the necessary information about you for the sole purpose of purchasing and arranging delivery of tickets.

The Ticket Room (SeatSurfer Limited) provides tickets to events and information about the artists and venues related to the tickets listed. All tickets provided are Secondary Market tickets. They are provided by the Primary market.


In the event of an event being postponed, you will be informed of the new event details where your tickets will usually still be valid to use for the new date. If new tickets are released we will ensure you are made aware and they are provided to you for the new date. We do not offer refunds for postponed events.

If your event is cancelled and there is no new date, you are eligible for a full refund, and this will be processed automatically back to the payment method used when purchasing your tickets.


It is your responsibility to ensure that the information you provide is accurate, not misleading and relates to you. You cannot create an account or username & password using the names and information of another person or using words that are the trademarks or the property of another party (including ours), or vulgar, obscene or in any other way inappropriate.

You should ensure that you store your username and password securely and that the details required to access your account are not provided to another party.

You are responsible for your account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.

We reserve the right to restrict or remove your access to this website where you breach these terms and conditions. Such restriction or removal will take place without recourse, notice or explanation to you where we solely deem it appropriate or necessary. Various clauses within these Terms & Conditions are designed to survive and continue after termination.

As a member you can choose to terminate your account at any time by contacting The Ticket Room.


We will make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at any time up to the shipment of that order and any related items.

We reserve the right to alter all product pricing without notice.

Title of any products ordered from us does not pass to you, the purchaser, until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.


Both parties shall be registered under and/or observe the Data Protection Act relevant to them, (1984 or 1998 Act) according to when each party first registered and both parties further confirm that they will not rent or sell customer lists and / or contact details without the customer’s express prior approval. Either party may treat a breach of this clause as a reason for termination of this Agreement in accordance Immediate Termination clause of this Agreement.


Nothing in this Agreement shall exclude or limit liability for death or personal injury resulting from the negligence of either party or their servants, agents or employees.

Neither party shall be liable to the other under this Agreement in contract, tort, or otherwise (including negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for any loss of business, contracts, profits or anticipated savings or for any indirect or consequential or loss whatsoever.

You agree to indemnify The Ticket Room (SeatSurfer Limited) against any claims, damages, losses, costs and expenses which The Ticket Room (SeatSurfer Limited) may sustain or incur in relation to any Content, Products or Services which you provide, such indemnity applying in respect of any claims for any breach of applicable law or regulation or any infringement of any intellectual property rights.

The Ticket Room (SeatSurfer Limited) agrees to indemnify you, the business member, against any claims, damages, losses, costs and expenses which you may sustain or incur in relation to any Content, Products or Services The Ticket Room (SeatSurfer Limited) provides, such indemnity applying in respect of any claims for any breach of applicable law or regulation or any infringement of any intellectual property rights.


Neither party may assign or otherwise transfer this Agreement or any rights, duties and obligations hereunder without the prior consent in writing of the other party.


Nothing in this Agreement shall be construed as creating a partnership, joint venture or an agency relationship between the parties and neither party shall have the authority or power to bind the other party or to contract in the name of or create a liability against the other party.


We take your privacy seriously. We are registered under and comply with the Data Protection Act 1998.


If you have a dispute with one or more The Ticket Room users, you release us (and our officers, directors, members, agents, subsidiaries, joint ventures, affiliates and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known or unknown, arising out of or in any way connected with such disputes. If you are a California, USA resident, you waive California Civil Code 1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favour at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.”


Failure by either party to enforce any accrued rights under this Agreement is not to be taken as or deemed to be a waiver of those rights unless the waiving party acknowledges the waiver in writing.

It is hereby declared that the foregoing paragraphs, sub-paragraphs and clauses of this Agreement shall be read and construed independently of each other. Should any part of this Agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.

No addition to or modification of any clause in this Agreement shall be binding on the parties unless made in writing and signed by the signatories to this Agreement or their duly authorised representatives.

This Agreement sets out the entire Agreement and understanding of the parties and is in substitution of any previous written or oral agreements between the parties.


This Agreement shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.